In order to create brand name, improve corporate reputation and establish a corporate image, we have to save, we call for help. In the shortest possible time, the fastest speed, to provide the most effective service. My company spirit of "all the pursuit of high quality, customer satisfaction for the purpose of" the spirit of "the most preferential prices, the most attentive service, the most reliable product quality," the principle of solemn promise to you:
First, the product quality commitment:
1, the product manufacturing and testing have quality records and test data.
2, the product performance testing, we sincerely invite users to visit the whole process of the product, full performance inspection, to be confirmed after the product is manufactured.
Second, the product price commitment:
1, in order to ensure the reliability and advanced products, the selection of the system are selected domestic or international high-quality brand-name products.
2, under the same competitive conditions, our company in good faith to the most preferential prices on the basis of not to reduce product technical performance, change the price of the product components to you.
Third, delivery commitments:
1, the product delivery: try to user requirements, if there are special requirements, to be completed ahead of schedule, our company can organize production, installation, and strive to meet user needs.
2, the product delivery, our company to provide users with the following documents;
(1) technical maintenance manual
(2) purchased parts manuals and manufacturers
(3) to provide consumables, spare parts list, and attach a certain amount of spare parts
Fourth, after-sales service commitment:
1, a principle of service: high-speed, efficient, highly responsible
2, service objectives: quality of service to win customer satisfaction
3, service efficiency: Warranty period or outside the warranty if the device fails, the supplier is notified, the maintenance staff can reach the scene within 24 hours and began to repair.
4, Service Principle: The product warranty period is 12 months. During the warranty period, the supplier will repair and replace the parts for free due to quality reasons, damage to spare parts outside the warranty period, , Equipment damage caused by the demand side man-made factors, the parts repaired or provided by the supplier are all based on the cost price.
5, pledge: regardless of holidays, the implementation of 24-hour service; to provide quality full service; call must be, warm service; allow customers less into a door, less looking for a person, less running a trip.